Description : Service Administrator JHB. Company : Vision Elevators (Pty) Ltd. Location : Benoni, Gauteng
Company Description
A local and nationally represented company specializing in the supply, installation and maintenance of products for the vertical lifting industry is looking for a Service Administrator to join our team in JHB.
Job Description
Ensure Service Coordination and administration in relevant Branch
Ensure open communication with service technicians and assist where necessary
Ensure prompt logging and dispatching of all calls to technicians
Update Whatsapp Groups and follow up on ETA’s and keep open communication with all clients
Ensure all calls dispatched the previous day is closed off and reports have been submitted) - Refer to SAP Alert o/s Calls report
Ensure the scheduling of service, callouts, and repairs with technicians
Client liaison - ensure all client needs are met, escalate if you cannot resolve the issue (Tanya to assist OR management)
Ensuring technicians reports and requisitions are submitted timeously
Arrangements/Appointments made between techs and clients (where applicable)
Quotations - Repairs, Standby and Annex repairs - Local admin and procurement to provide ALL necessary information, (pricing, parts availability, ETA) for all parts needed in order to quote clients
Service Files/Record Books for handover (Thinner files to be used)
Ensure to all Subcontractors closing of service reports as well as callbacks
Ensure all Sub Contractors Invoicing is submitted for Invoicing
Email monthly services, callout, and repair reports to clients when requested
Ensure a hard copy is placed on-site monthly - Technicians reports
Service Files/Record Books for handover Units
Ensure a hard copy is placed on-site monthly - Technicians reports
Monthly Vision callback reports to clients as per client request
Housekeeping/Filing
Back-up to reception when needed
Annex B Reporting:
Annexure B Due - request quotes from Inspectors and send Annex Quotes to clients for there approval
Annex B inspections - Upon client approvals, arrange onsite inspections dates with client and Inspector and get PO to the inspector
Annex B Reports received from Inspectors - Load items on SAP and dispatch to technicians. Update SAP CEC with the new date and get Inspector to issue a tax invoice
Follow up with technicians on the progress of these items to be completed within 60days
Ensure Annex CR reports are laminated and given to technician to place onsite
Ensure the Items Completion submittals is send to inspectors before the 60days lapsed
Qualifications
Matric
Diploma in Administration would be an advantage
Additional Information
The ideal candidate must have experience in service maintenance for example Refrigeration, aircon or lift industry. Please DO NOT apply if you don't have a service background.
